ITS Services Catalog
Service Detail Listing
Identity Tokens (UVA Identity Tokens)
The UVA Identity Token is used for identifying a user to various systems requiring two-factor authentication. Tokens are provided to any University affiliate who needs one to access networks or servers protecting sensitive data, or other systems that require two-factor authentication.
- Student Employees
Requirements for service
- UVA Computing ID
- Ability to authenticate through NetBadge
Creating Tokens, resetting passwords on Tokens, and replacing lost or damaged UVA Identity Tokens is provided on an as needed basis.
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
3 to 7 business days
Resets and Exchanges: by end of next business day • Target for achieving delivery timeframe: 95%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Standard Business Hours (8 AM to 5 PM Mon–Fri) • Availability percentage target: 99.5%
Category of Service
Infrastructure Support Services and Administration
Feedback about this service