Google+
ITS and UVa logos for printed output

ITS Services Catalog

Service Detail Listing


Service name(s)
Service Status

Service overview
Service Status is the mechanism for reporting planned and unplanned downtimes and outages of ITS services to the University community.

Available to
  • Faculty
  • Staff
  • Students*
  • Affiliates*
  • Public*
* Viewing privileges only; Service Now credentials required for login and to request/receive notifications via email.

Requirements for service
Postings are visible to all users. Service Now credentials are required to log in and to request/receive notifications via email.

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
Follow instructions to subscribe to Service Status notifications. Requires Service Now credentials.

Estimated delivery time after service request
Immediate provisioning with Service Now credentials • Target for achieving delivery timeframe: 99%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Immediate provisioning • Availability percentage target: 99%

Category of Service
Communicating

Service Owner
Information Technology Services

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT