Appendix B: Systems and Services Supported by ITC

Here is the list of systems and services supported by ITC. Making yourself familiar with these systems and services will benefit your work production here at the Univerisity of Virginia.

The systems and services listed below are maintained and supported by ITC, including risk management, as of the publication of this document.

If you have questions regarding the risk management or disaster recovery procedures related to an ITC-supported system on which your department depends or if you have a critical system that you want to place under ITC support, see the ITC Services Directory for contact information on individual services.

Administrative Systems Instructional Resources
CorporateTime Electronic Teaching Classrooms
E-mail (CMS, blue.unix) Instructional Toolkit
Information Warehouse  
Integrated System Infrastructure Server Services
Mainframe Services Academic Computing Health Sciences
Student Systems (ISIS) Home Directory
  Microsoft Server Administration*
Infrastructure Premium Server
Network Systems (Agency 207), UNIX Server Administration*
including More Secure Network UNIX Web Services
Telephone Service Windows Web Services
  Windows Patch Management Service

* These services are available on a contract basis. Many departments also maintain such services locally without ITC support.

Note that your department may have chosen to provide alternatives to some of the above central services on a local basis. For example, one school has taken on certain network functions; a few departments provide their own e-mail or Web service, or host computer labs; and many departments have their own file servers.

All systems should have downtime plans and restoration/recovery plans in the event of a system failure. Each system and service has a different return to service timeframe based on its criticality and the severity of the problem. (If you have a contract for a specific service with ITC, a customized return to service time may be specified.) ITC regularly performs an IT security risk management process on its own resources in order to protect its assets and prepare for disaster recovery.

An executive summary of the ITC disaster recovery plan, including general time to recovery estimates, is here.

 

© 2008 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.