ITC Strategic Plan

A Work with the University leaders and constituencies to define the University and community vision for information technology and to foster a greater understanding of information technology issues.

B Serve as a model of effective use of information technology by implementing state-of-the-art systems for our internal and direct customer support processes.

C Help the University share its intellectual and technological resources for the benefit of the wider community.

D Advocate for funding mechanisms to keep both central computing resources and department computing resources modern and up-to-date.

E Work with the University community to promote University-wide collaboration on information technology issues.

F Improve our organization's responsiveness, efficiency, accountability, morale, recruitment, and retention.

G Reinforce ITC's identity as a credible source of important and useful information by means of a high-quality communication program that is aimed at helping the University community use information technology efficiently and effectively.

H Advocate for decentralization of state authority on University-related information technology matters to the University, where they can be managed most effectively for the public good.

I Identify, promote, and implement means of using the intellectual talents and energy of our students in providing services to all University constituencies.

J Find innovative means to promote both business alliances and collaboration with other institutions.

II Create a technology-assisted learning environment faculty and students can use with ease.

A Create both a closely focused program (the 1995-98 Teaching Technology Initiative for faculty fellows) and a general program for faculty development that will provide faculty opportunities to acquire proficiencies necessary to incorporate technology into their teaching.

B Provide instructional software tools that are standardized, expandable, coherent, and easy to use.

C Reshape the infrastructure and the instructional environment for labs and classrooms so they support appropriate new paradigms including mobile computing.

D Transform the University's existing classrooms into technology-capable classrooms.

E Provide faculty with services that facilitate management and delivery of instructional materials in the classroom.

F Establish the Multimedia Resource Center as a service center for instructional technology with resources for providing faculty development, deep expertise in multimedia technologies, and access to technically current hardware and software.

 

III Provide specialized support and enhanced infrastructure for advanced research and scholarship.

A Provide a reliable hierarchical storage management system (HSMS, also known as an archive system) with sufficient data storage capacity.

B Provide appropriate computing resources and file storage to address advanced research needs; project future usage.

C Improve access to and support for national high performance computing.

D Provide targeted support for high-level computing in advanced research activities.

E Develop collegial relationships with committees, departments and researchers.

F Provide enhanced access to health-care data for health informatics research.

IV Provide an information technology infrastructure that is easy to use and that is available to the widest possible range of members of the University community.

A Deliver computing power, storage, communications capabilities, and software to meet baseline requirements and projections for future usage.

B Provide service options on a for-fee basis, when University-provided funds are not adequate, for new services and services experiencing extremely rapid growth.

C Enhance an integrated, scalable, cross-platform messaging system for use by the University community.

D Provide for managed transition from obsolete services to newer technologies.

E Modernize and enhance the University communications environment and plan for voice, data and video integration. 

F Research and test innovation in computing and communications technologies that have the potential for positive effect on the University environment.

G Continue to implement and enhance the distributed information architecture.

H Create the infrastructure and support for a "mobile" computing environment.

V Enhance the information technology environment to enable greater user self-sufficiency.

A Transform computing support to bring "baseline support" closer to users.

B Create an integrated program of training, in collaboration with other information technology providers.

C Focus ITC staff on secondary support efforts that enable staff to provide deep technical expertise in current technologies and leadership with respect to new technologies.

D With the aid of extensive user support into adoption of standards, promote the selection of ITC-supported products, to improve the efficiency and effectiveness of computing support.

E Apply the "whole product" concept to the delivery of products and services so that customers will be able to use them efficiently.

VI Serve as a principal partner in building a University information environment that provides appropriate access to accurate and timely information that is secure.

A Expand accessibility of institutional data.

B Develop a broad-based mechanism to permit access to relevant data by students, faculty, and staff.

C Make a significant contribution to the coordination of and improvements to the Grounds-Wide Information System (GWIS) in all of its forms.

VII Foster the transformation of systems that support business processes into new integrated systems that enable business-process change and that make transactions easy and logical to users.

A Foster the development of strategies and the building of relationships with vendors necessary for the comprehensive integration of business applications.

B Define base-level roles and responsibilities of application providers and application users, and identify models of additional responsibility.

C Lead the implementation of a comprehensive integration of business applications which will serve University faculty, students, and administrators.

D Enhance applications needed to provide support for major efforts to change processes throughout the University.

E Lead the process of ensuring that University systems are capable of functioning effectively through the century date change.

F Acquire the knowledge and skills to build and support the new applications and technologies.