ITC Walk-In Support Around Grounds
ITC provides walk-in assistance for notebook/laptop computers whenever classes are in session. We can also answer questions about ITC lab computers and software at the following locations:
| Sun. | Mon. | Tues. | Wed. | Thurs. | Fri. | Sat. | |
|---|---|---|---|---|---|---|---|
| Alderman Library | 12PM–8PM | 10AM–8PM | 10AM–8PM | 10AM–8PM | 10AM–8PM | 10AM–4PM | no hrs. |
| Brown Library in Clark Hall | 10AM–10PM | 10AM–10PM | 1PM–10PM | 10AM–10PM | 1PM–10PM | 10AM–4PM | no hrs. |
| Clemons Library | 1PM–12AM | 1PM–12AM | 1PM–12AM | 1PM–12AM | 1PM–12AM | 1PM–9PM | no hrs. |
| Small Hall Computer Lab | 4PM–12AM | 4PM–12AM | 4PM–12AM | 4PM–12AM | 4PM–12AM | 12PM–4PM | no hrs. |
| Thorton Stacks Computer Lab | 4PM–12AM | 4PM–12AM | 4PM–12AM | 4PM–12AM | 4PM–12AM | 12PM–4PM | no hrs. |
A larger number of ITC staff are available to assist you during peak hours at the following locations/times:
- Clemons Library: Mondays, Wednesdays, and Fridays, 1 PM–4 PM
- Brown Library in Clark Hall: Tuesdays and Thursdays, 1 PM–4 PM
While primarily addressing network connectivity and operating system issues, ITC staff and consultants are available for other questions as well. No appointment is necessary at these locations. All scheduled sessions end promptly at the indicated time.
Know Before You Go
Before making a special trip to the one of the Walk-In Support sessions:
- Ensure your system is up-to-date with the latest available patches and updates installed;
- Bring your laptop computer, power supply, and all system disks; and
- Back up all critical data.
ITC Help Desk Call Center - Limited Walk-In Support
Call ahead before traveling to the Help Desk Call Center, located at 2015 Ivy Road.
- In-person support at this location is by appointment, so we can arrange for the appropriate staff to be available to address your problem without a significant wait.
- Call ahead at (434) 924-3731 to discuss your needs. The Call Center is open 8 AM–5 PM on weekdays.