ITS and UVa logos for printed output

UVA Email Address Management System (AMS)

Email Alias System Lockouts

About Lockouts

The lockout system discourages repeated creation and deletion of email aliases by assessing “lockout points” for each alias you delete. Since each deleted alias has to be quarantined for a period of time, the pool of available aliases for everyone could be quickly depleted if everyone requested, then dropped, aliases. Lockouts promote careful consideration before requesting a new alias and/or deleting existing aliases.

During a lockout, you cannot request new aliases, but you can delete aliases (increasing your lockout score) and change the deliverable address to which an existing alias is associated.

Lockout Points Explained

The lower your lockout point score, the better. Your lockout score begins at zero. When you delete an alias, your lockout score increases. When your lockout score equals or exceeds the designated threshold for the domain, you are “locked out”—prevented from creating any new aliases in that domain.

Points are assessed on the domain using the following system:

Email Address Action Taken Lockout Points
Creating or reassigning your primary address to a new deliverable address. 0
Creating or reassigning an alias to a new deliverable address. 0
Deleting an alias. 730
Deleting a second alias. 730
Deleting a third alias. 730
*If you delete 3 aliases in one day, your score will be 730 x 3, or 2190, and you will be locked out. 2190 = lockout

As shown above, in the domain, the point values increase by 730 for each alias deleted. This number is derived from the number of days—2 years, or 730 days—that a deleted alias in this domain ( has to be in quarantine before it can be made available for use by someone else.

Your threshold score is determined by the number of lockout points for each deletion, multiplied by the maximum number of aliases allowed for the domain. So, for the domain, the lockout threshold score is 730 x 3 or 2190.

If you meet or exceed the lockout threshold, you will be prevented from creating new aliases in this domain.

Lockout Example

  • On Monday, if you delete an alias, your score is 730.
  • On Tuesday, your score drops 1 point, to 729.
  • On Wednesday, your score drops another point, to 728, but if you delete another alias, it gains 730, for a total of 1458.
  • On Thursday, your score drops another point, to 1457, but if you delete another alias, it gains another 730, for a total of 2187.
  • On Friday, your score drops 1 point, to 2186, but if you delete yet another alias, it gains 730 again, for a total of 2916. This puts you over the lockout threshold of 2190.
  • You will have to wait 725 days before you can create any more aliases in the domain.

Improving Your Score

If your lockout score is above zero, you have deleted at least 1 alias. (Note: Your lockout score cannot go below zero.) Every day that goes by after deleting an alias reduces the total number of your lockout points by 1.

So, to improve your score, simply do not delete any more aliases, and wait for enough days to go by that your lockout score drops below the threshold (which again, is 2190 in the domain).

Special Circumstances

If you have a special need to create an alias in a domain and you are over the domain’s lockout threshold, you may be able to speed up your lockout by special request.

  Page Updated: Wednesday 2017-08-09 14:50:01 EDT