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Windows XP
Network Software Instructions:
Direct Connection (Ethernet) Option

Contents

Before You Start

Configure Windows XP Local Area Connection Properties

Troubleshooting Windows XP Network Connection

 

• If you do not have an Ethernet adapter card or other Ethernet adapter hardware installed in your computer, please refer to the document "Network Card Installation" (located on this ITC Software CD, Fall 2002 CDROM disc, in the Windows XP menu for on-Grounds users).
• Windows must be configured to recognize the network card.
• Connect your computer to a network interface wall outlet.
• Have your Windows System CD or diskettes available, in the event you are prompted for them.
• Print this document for reference during software installation.
• Close this window before you begin software installation.
• Close all other programs.

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Configure Windows XP Local Area Connection Properties

1. Click the Windows Start button, click Control Panel, double-click the Network Connections icon, and double-click the Local Area Connection icon.
2. A Local Are Connection Status window appears; click the Properties button (see figure below); a Local Area Connection Properties window appears.
   
   
   
   
   
3. In the Local Area Connection Properties window:
   
   a. Client for Microsoft Networks should be present and checked (see figure below).
   
   b. QoS Packet Scheduler should be present and checked.
   
   c. You may wish to turn off File and Printer Sharing (see figure below), as this item allows other computers to access resources on your computer; if so, remove the checkmark from the checkbox next to that item. Then:
   
   d. Select the item Internet Protocol (TCP/IP) and click the Properties button (see figure below); an Internet Protocol (TCP/IP) Properties window appears.
   
   
   
   
   
4. In the Internet Protocol (TCP/IP) Properties window that appears, click the Advanced button (see figure below); an Advanced TCP/IP Settings window appears.
   
   
   
   
   
5. In the Advanced TCP/IP Settings window that appears, select the item Append these DNS suffixes (in order), and click the Add button (see figure below); a TCP/IP Domain Suffix window appears.
   
   
   
   
6. In the TCP/IP Domain Suffix window that appears, in the Domain Suffix field, enter the string virginia.edu (spelled correctly, and in lower-case letters), and click the Add button; the Advanced TCP/IP Settings window reappears. Do this for each domain suffix you might need to add (see your network administrator, if you have one, for any others that might be required in your area). The Advanced TCP/IP Settings window reappears each time.
   
   
   
   
7. In the Advanced TCP/IP Settings window that reappears (see figure below):
   
   a. Clear (remove the checkmark from) the Enable LMHOSTS Lookup checkbox, then:
   
   b. Select Enable NetBIOS over TCP/IP, then:
   
   c. Click the Add button; a TCP/IP WINS Server window appears.
   
   
   
   
8. In the TCP/IP WINS Server window that appears, in the WINS Server field, enter the WINS Server number 128.143.3.199 and click the Add button (see figure below); the Advanced TCP/IP Settings window reappears. Then do the same for the WINS Server number 128.143.22.189; the Advanced TCP/IP Settings window reappears.
   
   
   
   
9. In the Advanced TCP/IP Settings window that reappears, click the OK button to save your changes; the Internet Protocol (TCP/IP) Properties window reappears.
   
   
   
   
10. In the Internet Protocol (TCP/IP) Properties window that reappears, click the OK button to save your changes (see figure below); the Local Area Connection Properties window reappears.
    
    
    
    
11. In the Local Area Connection Properties window that reappears, click the Okay button to save all your changes (see figure below); the Local Area Connection Status window reappears.
    
    
    
    
12. In the Local Area Connection Status window that reappears, click the Close button.
    
    
    
    
13. Close the Network Connections window; you should be back at the Windows Desktop.
    
    
14. After a proper network connection has been established, you can begin to use software applications that utilize the Internet, such as the Netscape Communicator Web browser and Mulberry E-Mail—provided that you have these kinds of applications installed on your computer. Find these and other applications on the ITC Software CD Fall 2002 CDROM disc, and on the UVa ITC Software Central Web page at http://www.itc.virginia.edu/central.
    

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See the ITC Software Central Web site for more software downloading information and updates, at:

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Troubleshooting Windows XP Network Connection

Possible Problem	What to Check	Solution	Contact
Incorrect cable	Network interface cables, RJ45 cables, are similar to telephone modular cables, but larger. The end connectors have eight metal contacts; telephone cables have four metal contacts.	Obtain correct cable.	The vendor from whom you obtained the Ethernet adapter card or network cable.
Loose wall connection	Unplug and firmly reinsert the network cable at the wall outlet.	If wall connection had been loose, reinserting should fix it. If connector is broken, replace cable.	The vendor from whom you obtained the Ethernet adapter card or network cable.
Loose computer connection	Unplug and firmly reinsert the network cable into the Ethernet adapter card port on the rear panel of the computer.	If computer connection had been loose, reinserting should fix it. If connector is broken, replace cable.	The vendor from whom you obtained the Ethernet adapter card or network cable.
Bad wall outlet	Check the data indicator lights on the Ethernet card on the back panel of the computer, if present. One steady and one intermittent light should be on when Windows is running and the network cable is plugged in. If the lights do not display properly, connect your computer to a known working network outlet to check for a connection.	Report the bad outlet.	If your outlet is bad, call the ITC Computing Helpdesk at (434) 924-3731. We will arrange for free repair. If the outlet is found not to be bad, you may be charged for the visit.
Windows XP: Bad Ethernet adapter card, cable, wall outlet, or network software setup	Click Start, then click Run. Type command into the Open field, and click OK. Type ipconfig at the command prompt in the window that appears and press Enter. Make sure that you have an IP Address number. If the number starts with the numbers 169.254 (e.g. 169.254.123.123), you have a bad card, cable, outlet, or connection.	See the next step in this table for information on how to check your wall outlet and network cable.	ITC Computing Helpdesk at (434) 924-3731.
Bad Ethernet adapter card	Locate a computer which is connected to the network at a different wall outlet. Connect this working computer to your wall outlet using your cable. If this computer works at your outlet, your computer may have a bad Ethernet adapter card, and/or network software configuration.	Determine if Ethernet adapter card is defective.	1. If you paid to have the card installed, call the vendor who provided the service. 2. If you installed a Macrosoft-supplied Ethernet card yourself, call Macrosoft at (434) 297-0863. (Five minutes of free support are included with your purchase.) 3. If the card is from another source, call the ITC Computing Helpdesk at (434) 924-3731 to arrange a visit from our ITC Network Operations team (fee-based).
Poorly seated Ethernet adapter card	Follow the instructions in the ITC document "Ethernet Adapter Card Installation" to open the computer and see the card.	Re-seat network card in computer, reassemble computer, and re-attach all cables.	ITC Computing Helpdesk at (434) 924-3731.
Incorrect hardware configuration	Review the ITC document "Ethernet Adapter Card Installation," including the Troubleshooting section.	Re-configure network card (see "Ethernet Adapter Card Installation").	ITC Computing Helpdesk at (434) 924-3731.
Incorrect software configuration	In this document. review the section, Configure Windows XP Network Software Components	Re-install network software.	ITC Computing Helpdesk at (434) 924-3731 or e-mail consult@virginia.edu.

 

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