Integrated System Information

This information is collected by ITC regarding the Integrated System. The authoritative source for general Integrated Systems Project information is the Integrated System Development and Support web Site. These links are provided to provide a quick link to some common problems which may cross ITC and Integrated System support boundaries.

Things to Watch For at Go-Live

Getting started information is at: http://www.itc.virginia.edu/desktop/integratedsystem/isponetime.html

Description Reference URL Contact point
Confidentiality Agreement
(prerequisite for Integrated System access)

http://www.hrs.virginia.edu/forms/confagree.pdf

 HRS
Equipment Requirement http://www.virginia.edu/integratedsystem/
gettting Started/deskTopReq.html		 ISCSC
Oracle Accounts and responsibilities changes

Use Oracle Responsibility Assignment/Change Form
http://www.virginia.edu/integratedsystem/gettingStarted/index.html

Confidentiality agreement also required
http://www.hrs.virginia.edu/emplmemos/oracle.html (instructions)
http://www.hrs.virginia.edu/forms/confagree.pdf (form)

ISCSC

Passwords

VPN Setting/Resetting/Changing:
   https://vpn-acct.admin.virginia.edu/cgi-bin/sign-up
Oracle:
   Forgotten but not expired? Contact the ISCSC Help Desk for reset.
   Recently expired or expiring? How to change your Oracle password
   Expired ... not asked to reset on login? Call ISCSC Help Desk for reset.
Discoverer:
   Follow procedure for Oracle; Discoverer password updated overnight.

ITC/ISCSC
VPN Accounts and Use http://www.itc.virginia.edu/desktop/integratedsystem/vpn ITC
Printing http://www.itc.virginia.edu/desktop/integratedsystem/printing.html ITC

Jinitiator

http://www.virginia.edu/integratedsystem
/gettingStarted/jinitiatorUpgrade.html

ITC

Installing & Troubleshooting Discoverer 4.1

 http://www.virginia.edu/integratedsystem
/howdoi/DiscovererInstallationFAQ.html

ISCSC
Setting up for Integrated System http://www.itc.virginia.edu/desktop/integratedsystem/isponetime.html ITC
Short form of installation instructions for experienced installers http://www.itc.virginia.edu/desktop/integratedsystem/installshortform.html ITC
Connecting with a Web Browser http://www.itc.virginia.edu/desktop/integratedsystem/webroutine.html ITC
Connecting with Discoverer http://www.itc.virginia.edu/desktop/integratedsystem/discovererroutine.html ITC

Support of users of the Integrated System is shared by the Integrated System Customer Support Center and the ITC Help Desk. The ITC Help desk handles requests for information regarding the installation and startup of the various applications. The Integrated System Customer Support Center provides functional support for the individual tasks within the Oracle System, including use of Discoverer. Contact either help desk by telephone:

Integrated System Customer Support Center (ISCSC): 243-7550 (Available for Labor Distribution process questions only starting 5/29, other Oracle functions will be supported in July)

ITC Help Desk: 924-3731

 

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