© 2008 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.

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Postmaster@Virginia.edu

As the U. S. Postal System has a postmaster to deal with problems that arise with messages in that mail system, the University of Virginia has a postmaster to assist with message difficulties within the electronic community.

Assistance from postmaster@virginia.edu for problems can include, but is not limited to:

  • helping to find a working address for someone,
  • deciphering the often cryptic error messages that are reported by mail systems,
  • suggesting approaches to managing mailing lists and/or membership in one or more lists,
  • creation of mailing lists and system-wide personal aliases for members of the U.Va. community,
  • trying to redirect the messages that fail in their delivery to either the sender or the intended recipient, and
  • serving on the abuse@Virginia.edu team that deals with problems related to the conduct of individuals within the internet community.

Postmaster cannot resolve all difficulties and may sometimes forward your message to someone who is a better source to resolve your situation. However, should you feel that you have a problem or difficulty that we can help to resolve, please contact us at the address postmaster@virginia.edu.

ITC Help Desk

Among other things, the ITC Help Desk can provide help with your questions relating to:

  • E-mail software installation, configuration, and use,
  • Problems connecting to the internet or your accounts on the U.Va. network,
  • Password changes or resets.

You may contact the ITC Help Desk at 434-924-3731 or consult@virginia.edu.

To get help with a computer virus:

  • If you suspect you have a virus and need help verifying it or removing it, contact the ITC Help Desk at 924-3731 or email consult@virginia.edu.
  • If you have received an email message with a virus attached, and you would like ITC to investigate the incident, forward the complete message with all headers and attachments to postmaster@virginia.edu.

To report any other computer security problem or incident:

  • Call the ITC Help Desk at 924-3731
  • Send email to abuse@virginia.edu

Health System employees should contact the Health Sciences Computing Services (HS/CS) Help Desk:

  • Call the HS/CS Help Desk at 924-5334
  • Send email to helpdesk@hscmail.mcc.virginia.edu


 
         
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For questions or assistance with Electronic Mail, send e-mail to
consult@virginia.edu or call the ITC Help Desk at 924-3731.