• Authentication Problem Resolution
• Help
• Training

On July 23, 2002, secure password authentication (SASL) will be enabled on the Central Mail Service. A very few Eudora users may experience difficulty logging in to later version of Eudora after that date.

If you use Eudora 4.2 or later, and receive the following error after July 23:

1. Try logging in again to verify you entered your password correctly.
2. If you still get the error, close Eudora and try logging in to your account with the Web Mail Service:
   
   http://www.mail.virginia.edu
   
   
3. If you are able to log in through Web Mail, but still cannot log in though Eudora, visit the following web page to re-authenticate your CMS password with the new CMS secure service:
   
   https://config.mail.virginia.edu/passfix.html
   
   
4. Open Eudora and log in.

   If after re-authenticating your CMS password you are still unable to log in to Eudora, please contact the ITC Help Desk at 924-3731 or consult@virginia.edu.

• consult@virginia.edu
  For answers to your questions about Eudora, for assistance, or to provide feedback about Eudora or this site, send email to
  consult@virginia.edu to receive a response by electronic mail.
• accounts@virginia.edu
  For questions or problems with your Central Mail Service (CMS) account or password, write to accounts@virginia.edu.
• Eudora Tech Support Web Page
  On this web page, you will find Questions and Answers from Qualcomm (the company that creates Eudora). A variety of topics are covered, including how to convert your saved email from Macintosh Eudora to PC Eudora format.

• ITC Eudora Tutorial
  This on-line tutorial is available in both HTML and PDF formats (must have Adobe Acrobat Reader to view PDF doc).
• ITC Training Workshops
  For information on training offered by ITC , visit above the link.

ITC offers the following free Eudora workshop:

• Eudora - An Introduction (you will need to search in the Office of Learning & Development site)