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Central Mail Service Quotas

The Central Mail Service (CMS) is the system through which many people in the University of Virginia community have access to their electronic mail (e-mail) messages. These messages can be read with Web Mail, Thunderbird, Eudora, Mulberry, Outlook Express, Pine, or other POP or IMAP e-mail client.

To distribute the available disk space on the CMS among the people who have accounts, quotas have been placed on the combined size of a person's folders. Quotas are set to 2 Gigabytes for all faculty, all staff, and all undergraduate and graduate students.

When you are within 15% of your allotted quota space, you will receive a warning message. This message will continue to be delivered to you periodically by an automated process until:

1. You delete messages or move messages from your folders/mailboxes and/or INBOX to storage on a media you own (for example, the hard disk of your own computer, a diskette, a zip drive or a CD) so that you use less than 85% of your quota.

   Your account will continue to work even when you use more than 85% of your quota. The reason you are notified when you use more than 85% of your quota is so that you will have sufficient time to reduce your usage before actually going over quota.

2. You go over quota.

As soon as you go over quota, you will receive a message that indicates that you are over quota. Should you go over quota, new incoming email messages will no longer be delivered to you; instead, new incoming email messages will be put into a queue where they will be held for a maximum of two weeks. Should you go over quota, after 3 hours of non-delivery of a message, the sender of the message will be will be notified that their message to you have been queued, so they will be aware that it has not been delivered. Should you remain over quota for 2 (two) weeks, then the oldest of the queued messages addressed to you will be returned to the appropriate sender with a note that indicates that the message to you could not be delivered because your INBOX is full. This process of placing messages in a queue and later returning them to their senders as undeliverable will continue until you go under quota.

In addition, if the attempted delivery of an email message would cause your Inbox to exceed 2 GB in size, the delivery of the message will fail and the sender of the message will receive a failed mail notice.

Instructions for how to delete or move messages will vary with the particular mail client ( Web Mail, Thunderbird, Eudora, Mulberry, Outlook Express, Pine) that you use to read your new messages. For assistance, please check the appropriate documentation for the client you are using ( Web Mail, Thunderbird, Eudora, Mulberry, Outlook Express, or Using Pine to Manage CMS Quotas) or contact the ITC Help Desk or send electronic mail to consult@Virginia.EDU.

You may check your CMS account to see if it is under quota by visiting WebMail web site, logging in, clicking on the Settings tab and then clicking Quota from the links on the left of the page.