A User ID and passwords allows users to gain access to a computer or terminal server. Some examples of accounts at the University of Virginia include:

1) A Central Mail Service (CMS) account is used for storing electronic mail; can be accessed by using the Simeon mail reader, as well as other mail readers.

2) A Unix account is a set of privileges and restrictions giving the account owner an allotment of hard disk space and access to services (e.g., email, newsgroups, and software) on a particular machine running the Unix operating system.

3) An Enterprise Server or mainframe account provides access to Administravtive Applications such as CAPPS, FAS, and the Student Information System.

4) An Information Warehouse account facilitates reporting by allowing users to access copies of data from the administrative systems in a relational database.

5) A Dialin account provides authentication to access the University's computing resources via a modem line.

6) A U.Va. Proxy Server account allows students, faculty, or staff at U.Va. to use resources on the University network that are otherwise restricted by Internet address.

7) A Home Directory Service (HDS) account allows users to access files, which are stored in a central repository, throught multiple platforms from any computer connected to the U.Va. network.

8) SP2 accounts are available for those members of the University who have a need to run large CPU-intensive or memory-intensive jobs. The SP2 server is a high performance system that uses parallel processing to deal with applications characterized by large data handling and computing requirements.

A computing ID (also referred to as an Email ID, User Name, or Login ID) is typically composed of your initials, followed by a number, followed by 1-2 letters. Each Computing ID is a UNIQUE identifier for the computer user. (e.g. mst3k, tj4u, xxx9x)

Electronic Mail is the process of sending electronic messages along phone and/or network lines to a specified individual or group. Besides a message, Email can carry attached files so you can send word processing files, graphics files, etc.*

Health System Computing Services delivers computing services to the U.Va. Medical Center; provides support for both mainframe and PC based-systems and applications, and maintains the network infrastructure in over a dozen Medical Center facilities. HS/CS (formerly MCC) is not affiliated with ITC (Information Technology and Communication).

The ITC Help Desk is located in Wilson Hall, room 235 and is open Monday-Friday, 8am to 5pm for phone assistance, and from 8:00-4:30 for walk-in help, University holidays excepted. Hours are expanded in the Fall to accommodate the back to school rush. Help Desk staff members are trained to answer questions related to ITC-supported products and services. Should your question not pertain to an ITC-supported product, the Help Desk staff will attempt to answer the question or refer you to an appropriate resource. If an immediate solution is not possible, ITC will try to help you resolve your problem within one business day.

Information Technology (IT) is a general term used to describe any technology that helps to produce, manipulate, store, communicate, or disseminate information.* Some examples of Information Technology include computers, operating systems, telephones, peripherals, hardware, software, and connectivity.*

Information Technology and Communication (ITC) provides the full range of central information technology services for most sections of the University as well as the networking "backbone" services and telephone system for the entire University. The mission of ITC is to provide and promote the information technology and communication bridge between the University community and its goals. (Also see HS/CS).

ITCWeb is the web site which provides comprehensive computing and communications information from the department of Information Technology and Communication (ITC) at the University of Virginia.

Local Support Associates (LSAs) are U.Va. staff members who provide basic-level computing support for their department; assist their departments' LSPs; and have supervisory approval to participate in ITC technology training designed specifically for LSAs. In contrast to LSPs, LSAs' formal job descriptions typically include few, if any, computing support-related duties.

Local Support Partners (LSPs) are U.Va. faculty or staff members who provide the day-to-day support for departmental computing and has been designated by their department to participate in the LSP Program. The formal job description of an LSP must specify that at least 50% of their duties directly relate to computing support activities.

Local Training Partners form a network of departmental technical trainers. ITC's goal for the program is to provide training and courseware design assistance to the established technical trainers in each department. The LTP network helps maintain high quality training standards across the University and promotes the exchange of training ideas among departments. For details, please refer to: http://www.itc.virginia.edu/dcs/ltp/.

Office Technology Skills Certification (OTSC) is ITC's method for offering the training and testing required for an individual to demonstrate a level of proficiency in the use of Microsoft Windows and Office applications. The certification program provides supervisors with a tool for gauging employee skill sets and development.

Passwords are used to provide security to computers, accounts, or terminal servers. It is essential that users not share their passwords with other employees in order to maintain a secure computing network within the U.Va. computing community.

Software Central is the portion of ITCWeb that provides easy access to software that is commonly used at U.Va. (Also see ITCWeb). Licensing agreements restrict most of the software to U.Va. faculty, staff and students. The software located on Software Central can also be found on the Fall ITC Software CD-ROM, which is available at the ITC Help Desk in Wilson Hall. For more details, refer to: http://www.itc.virginia.edu/central.

Training of Technical Trainers (TOTT) Certification Program is a 4-day intensive training workshop designed for staff members who have been involved in technical training, but who lack an apprenticeship in training theory, design and delivery.