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Long-Distance Telephone Services for Students
Long-Distance Telephone Services for Faculty and Staff
UVa Policy Governing Long-Distance Telephone Charges and Calling Cards
Long-Distance Telephone Services for Students
No deposit is required for University long-distance service. However, you will need a long-distance Personal Identification Number (PIN) in order to use the system. No subscription fee or monthly service charge will be charged for a PIN. Your charges consist only of the long-distance calls you make. Rates for domestic long-distance calls placed through the University system are 4 cents per minute, 24 hours a day, 7 days a week; rates for international calls vary.
Terms and conditions are explained in detail when you sign up online. You must have activated your UVa computing account and know your residence hall address before submitting this form.
- Sign Up: Sign up for a Long-Distance PIN.
You are responsible for maintaining the confidentiality of your PIN and you will be accountable for all calls placed using it. It is the student's responsibilty to submit a written request for PIN deactivation if you leave the University prior to the end of the academic year. Such a request will not be submitted by the Housing Office, Student Financial Services, or the Registrar on your behalf. You will be liable for all charges incurred until the written deactivation request is received by ITC Communication Services.
If you elect not to use the University's phone network to place long-distance calls, you will need to acquire a calling card from any carrier for long-distance service. Calls placed with your calling card must be billed to a non-University telephone number. This means the calling card cannot be associated with your UVa phone number. You can also use a pre-paid calling card.
Charges and Regulations for Student Long-Distance Calling
Charges for unanswered long-distance calls. To avoid being charged for a call that is not answered, do not allow the phone to continue to ring more than 45 seconds or you will be charged for a one-minute phone call. Credit will not be issued for unanswered calls.
Billing calls to residence hall phones is prohibited. If you are on the University phone system you may not bill any call directly to your residence hall telephone number (e.g., accepting collect calls, third-party calls, etc.) since the residence hall telephone numbers are in many instances shared. For each call billed to a residence hall phone, the student who incurred the bill will be charged the cost of the call plus a handling fee of $10.00.
Lost or stolen PIN. If your PIN is lost or stolen, you are responsible for all charges made against it until you notify ITC Communication Services in writing that it has been lost. At that time the PIN will be deactivated to prevent its further use.
Relocation and disconnection of UVa telephones. University telephones must not be removed from their installed locations. A time-and-materials charge will be assessed whenever a phone is damaged by unauthorized relocation. Your telephone will not work off-Grounds or in other student rooms not served by the University. You should not disconnect your telephone for any reason. If you need to unplug the instrument, please contact the Trouble Reporting Desk at (434) 924-8600 before doing so.
Replacing stolen or damaged phones. Students will be billed $70 (for a 312-series phone) or $157 (for a 120-series phone) to replace stolen phones or instruments that have been damaged beyond repair. No instrument will be replaced until the responsible student files an incident report with the Operations Department of the Housing Division.
Customer-incurred damages. A time-and-materials charge will be billed for any damages or service problems caused by a customer. The current labor fee is $125 for the first hour (one hour minimum) and $125 for each hour thereafter, billable in 15 minute increments. This fee is subject to change without notice.
Service call appointments. If you should ever need a service call, the technician will make an appointment with you and will arrive within a few minutes of the scheduled time. If no one is at the building entrance when he or she arrives, the technician will wait for 15 minutes. After the 15 minute period, the technician will leave and contact you later to make another appointment. An $80 fee will be assessed for each missed appointment.
Abuse of telephone services. The University will exercise the right to prosecute anyone who abuses or fraudulently uses telecommunication services. Abuse of services includes: obtaining, attempting to obtain, or assisting another to obtain long-distance service by rearranging, tampering with, or connecting to any facilities (telephone, data, or video, including wiring) with intent to avoid payment of the regular charge for such service. Fraudulent use of the telephone system by anyone will not be tolerated. Fraudulent calls will be traced, and offenders will be identified and turned over to the proper University authorities for disciplinary action. You are responsible for your PIN, and you should protect it in the same manner you would a credit card. Do not share it with roommates or leave it around where others can see it. We suggest that you protect your telephone, along with your other valuables, by locking your room when it is unoccupied.
Payment for billable services. Payments for telecommunication services will be due by the second Tuesday of each month (except December). Any account not paid within 45 days will be deactivated. A fee of $15 will be charged to reactivate any service that has been disconnected due to non-payment. Reconnection fees and all outstanding balances must be paid in full before a service is restored. At 60 days past due an account is considered delinquent. A hold notice will be forwarded to the Student Financial Services Office at that time preventing the customer's class registration, receipt of diploma, release of transcripts, etc., until full payment is made for the past-due account. The entire account balance must be paid before the "hold" is released.
Long-Distance Telephone Services for Faculty and Staff
A Forced Authorization Code (FAC) will allow faculty and staff to place work-related long-distance calls from within the University area and bill those calls to a specific PTAEO. To apply for a FAC, please see http://www.itc.virginia.edu/commserv/telephone/department.html#fac.
Faculty and staff may also use a calling card from any carrier for long-distance service. Calls placed with your calling card must be billed to a non-University telephone number. This means the calling card cannot be associated with your UVa phone number. You can also use a pre-paid calling card.
Long-Distance Telephone Rates
Rates for the long-distance services provided by Communication Services are available online at http://www.itc.virginia.edu/commserv/rates/home.html.
UVa Policy Governing Long-Distance Telephone Charges and Calling Cards
Long-distance charges are governed by UVa policy IRM-005, "Long-distance Telephone Charges and Calling Cards."