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View information about long-distance telephone services for students or long-distance telephone services for faculty & staff.
Long-Distance Telephone Services for Students
Personal Identification Numbers (PINs)
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Long-distance PINs: No deposit is required for University long-distance service. However, you
will need a long-distance Personal Identification Number (PIN) in order to make long-distance calls from on-Grounds landline phones. No subscription fee or monthly service charge is
charged for a PIN; you are charged only for the long-distance calls you
make.
- Domestic long-distance rates are 4 cents per minute, 24 hours a day, 7 days a week.
- Rates for international calls vary.
- Sign up for a PIN: Request a long-distance PIN. Terms and conditions are explained in detail when you sign up. (Before you may sign up for a long-distance PIN, you must have activated your UVa email account and know your
residence hall address.)
- You are responsible for maintaining the confidentiality of your PIN and you will be accountable for all calls placed using it.
- It is the student’s responsibilty to submit a written request for PIN deactivation if you leave the University prior to the end of the academic year. Such a request will not be submitted by the Housing Office, Student Financial Services, or the Registrar on your behalf. You will be liable for all charges incurred until the written deactivation request is received by ITC Communication Services.
- Calling cards: If you use a phone carrier’s calling card for long-distance service, calls placed with the card must be billed to a non-University telephone number. You can also use a pre-paid calling card or cell phone long-distance services.
Charges and Regulations for Student Long-Distance Calling
- Charges for unanswered long-distance calls: To avoid being charged for a call that is not answered, do not allow the phone to continue to ring more than 45 seconds or you will be charged for a one-minute phone call. Credit will not be issued for unanswered calls.
- Billing calls to residence hall phones is prohibited: If you are on the University phone system you may not bill any call directly to your residence hall telephone number (e.g., accepting collect calls, third-party calls, etc.) since the residence hall telephone numbers are in many instances shared. For each call billed to a residence hall phone, the student who incurred the bill will be charged the cost of the call plus a handling fee of $10.00.
- Lost or stolen PINs: If your PIN is lost or stolen, you are responsible for all charges made against it until you notify ITC Communication Services in writing that it has been lost. At that time the PIN will be deactivated to prevent its further use.
- Abuse of telephone services: The University will exercise the right to prosecute anyone who abuses or fraudulently uses telecommunication services. Abuse of services includes: obtaining, attempting to obtain, or assisting another to obtain long-distance service by rearranging, tampering with, or connecting to any facilities (telephone, data, or video, including wiring) with intent to avoid payment of the regular charge for such service. Fraudulent use of the telephone system by anyone will not be tolerated. Fraudulent calls will be traced, and offenders will be identified and turned over to the proper University authorities for disciplinary action. You are responsible for your PIN, and you should protect it in the same manner you would a credit card. Do not share it with roommates or leave it around where others can see it. We suggest that you protect your telephone, along with your other valuables, by locking your room when it is unoccupied.
- Payment for billable services: Payments for telecommunication services will be due by the second Tuesday of each month (except December). Any account not paid within 45 days will be deactivated. A fee of $15 will be charged to reactivate any service that has been disconnected due to non-payment. Reconnection fees and all outstanding balances must be paid in full before a service is restored. At 60 days past due an account is considered delinquent. A hold notice will be forwarded to the Student Financial Services Office at that time preventing the customer’s class registration, receipt of diploma, release of transcripts, etc., until full payment is made for the past-due account. The entire account balance must be paid before the “hold” is released.
Long-Distance Telephone Services for Faculty & Staff
Forced Authorization Codes (FACs)
- Request a FAC: FACs allow faculty and staff to place work-related long-distance calls from within the University area and bill those calls to a specific PTAO. Make a FAC request.
- Calling cards: Faculty and staff may also use a calling card from any carrier for long-distance service. Calls placed with your calling card must be billed to a non-University telephone number. This means the calling card cannot be associated with your UVa phone number. You can also use a pre-paid calling card.
- Rates: View ITC Communications Services rates.
UVa Policy Governing Long-Distance Telephone Charges and Calling Cards
Long-distance charges are governed by UVa policy IRM-005, “Long-distance Telephone Charges and Calling Cards.”