[Sep 04, 2008 18:43] Emergency downtime - Central Exchange Service mailstore 3 is experiencing a problem and must be taken offline. Time-to-resolution is not yet known. ITC is working to resolve the problem.
[Sep 04, 2008 17:32] Access to ITC ESERVICES Exchange Mailstore 7 will be intermittent for the next 2-4 hours as we check to make sure the mailstore remounted correctly.
ITC's Communication Services group provides voice communication and telephone services to all University and Health Sciences Center departments, students in residence halls, and the Regional Centers of the Division of Continuing Education.
Communication Services' staff are responsible for: processing requests
for both service changes and equipment installation/relocation/removal;
handling telephone service billing, requests for Forced Authorization Codes and
telephone calling cards; PhoneMail service; requests for in-bound 800 numbers;
preparation of the University of Virginia Telephone Directory; paging services;
ACD reporting; operator services; and emergency call services.
Communication Services also provides cable television services to the
University.
- Telephones and Related Services
- Information about requesting service changes (TSRs), equipment installation/relocation/removal, Forced Authorization Codes (FACs), in-bound 800 numbers, and calling cards; also telephone service billing, long-distance service, the PhoneMail system, cellular service, the University of Virginia Telephone Directory, and telephone system management within departments.
- Cable Television
- Cable television service is available to students living in on-Grounds residence halls.
- SIMON Paging System
- Used mainly in the Medical Center the paging system is often referred to as the SIMON Paging System or just SIMON. It is available 24 hours a day, 7 days a week and reaches all areas in the UVa hospital and areas within a radius of approximately 25 miles of the hospital.